SCOR-P Endorsement

SCOR–Professional Training Course

SCOR Processes

The Supply Chain Operations Reference (SCOR®) model describes the business activities associated with all phases of satisfying a customer’s demand. The model itself is organized around the six primary management processes of Plan, Source, Make, Deliver, Return and Enable. Using these process building blocks, the SCOR model can be used to describe supply chains that are very simple
or very complex using a common set of definitions across disparate industries.
Today public and private organizations and companies around the world use the model as a foundation for global and site-specific supply chain improvement projects.

SCOR spans all customer interactions (quote to cash), all physical material transactions (procure to payment, including equipment, supplies, spare parts, bulk product, software, etc.) and all market interactions (manufacturing, from the understanding of aggregate demand to the fulfillment of each order).

The model is designed and maintained to support supply chains of various complexities and across multiple industries. The model focuses on three process levels and does not attempt to prescribe how a particular organization should conduct its business or tailor its systems or information flow.

People—Supply Chain Skills

The people section introduced in SCOR 10.0 provides a means for managing talent in the supply chain by incorporating a standard for describing the expertise required to perform tasks and manage processes. The SCOR skills management complements the existing process, metrics, and practice reference components by aligning people and their skills to the processes.

A Skill in SCOR is the capacity to deliver predetermined results with minimal input of time and energy, characterized by a standard definition with associated experience, aptitudes, and training.

Experience is the knowledge or ability acquired by observation or active participation, obtained by doing the work in a real life environment, and undergoing different situations that require different actions.

Aptitude is a natural, acquired, learned, or developed ability to perform a certain kind of work at a certain level.

Training develops a skill or type of behavior through instruction.

All people skills are coded with a capital letter H followed by a capital letter representing the element: S for Skills, A for Aptitudes, E for Experience and T for Training. These are followed by a period and a four digit number. Note: The number in the ID is a unique identifier and does NOT indicate any kind of priority, importance, or other meaning.


This three-day course has been created to respond to the needs of professionals new to the Supply Chain Operations Reference (SCOR) framework and implementation body of knowledge. Based on a solid repository of improvement program
metrics and processes, SCOR has evolved to become an important performance management tool for companies seeking to elevate their supply chain performance. This course has been specifically designed to provide all types of professionals involved with supply chain:

1. Foundation knowledge of the SCOR Model Reference framework.

2. An understanding of how a supply chain performance team would utilize SCOR in an improvement program.
3. A comprehensive outline of the phases of a typical SCOR improvement program.

Completion of the SCOR Professional Training course will greatly improve participants’ knowledge and ability to utilize the SCOR framework and body of knowledge as they embark on their own supply chain improvement programs.


Through classroom discussion and practical, hands-on exercises participants will be able to:
• Understand the origins and goals of the SCOR framework

• Understand the structure of the SCOR two volume sourcebook

• Work with the four central parts of the SCOR framework: Performance, Processes, Practices, People, and Green SCOR
• Develop a SCOR improvement program

• Understand the five phases of a typical SCOR improvement program

• Apply the SCOR framework to an improvement project

By the conclusion of the course, participants will acquire practical tools to use as they embark on a major supply chain improvement program.


The outline of the three day class is as follows:

Day 1: Introduction to the SCOR Framework

  •  Defining SCOR
  •  Examining the portfolio of SCOR frameworks
  •  Understanding the structure of the SCOR sourcebook
  •  Reviewing SCOR nomenclature, codification, tables, and graphics
  •  Working with SCOR Performance content and metrics
  •  Working with SCOR Processes content and metrics
  •  Working with SCOR Practices content and metrics
  •  Working with SCOR People content and metrics
  •  Working with Green SCOR content and metrics

Days: 2 and 3

Applying the SCOR framework: overview

Understanding the contents of the SCOR improvement program racetrack

Working with improvement program phase 1—Pre-SCOR Steps
• Discussing the motives for undertaking a SCOR improvement project
• Developing the SCOR improvement program organization

Working with improvement program phase 2—S: Set the Scope
• Creating the supply chain definition matrix and supply chain geographic map
• Formalizing the improvement program charter

Working with improvement program phase 3—C: Configure the Supply Chain
• Defining the improvement program SCOR metrics
• Performing competitive requirements analysis and benchmarking
• Performing the improvement program gap analysis

Working with improvement program phase 4—O: Optimize Projects
• Creating the preliminary project portfolio
• Performing an opportunity analysis of improvement projects
• Prioritizing improvement projects

Working with improvement program phase 5—R: Ready for Implementation
• Conducting the improvement project kickoff
• Creating SCOR level 4 processes
• Testing, piloting, and rolling-out the process changes

Selecting the next improvement project or begin the development of the next SCOR improvement program

SCOR Professional Trainings are presented by APICS, the premier professional association for supply chain and operations management and the leading provider of research, education and certification programs that elevate supply chain excellence, innovation and resilience.

Contact now to organize your in-house training by contacting us on +64 9 525 1525/35 or emailing on This email address is being protected from spambots. You need JavaScript enabled to view it.